These terms and conditions of business (“the terms”) govern every contract made between Crystal Loves Design, LLC for the supply of graphic/web design and printing services to any person, firm, charity, or company (“the client”).
The terms will prevail over any written terms and conditions of the client. Any variation to the terms must be agreed in writing by Crystal Loves Design, LLC.
Payment & Refund
The client will pay Crystal Loves Design, LLC. a 50% deposit of the agreed fixed fee of all projects prior to project start in cash or via PayPal. The remaining balance is due to Crystal Loves Design, LLC. in cash or via PayPal prior to the release of the final files and/or printed project to the client. The client is responsible for paying any PayPal processing fees.
It is not the policy of Crystal Loves Design, LLC. to give discounts, refunds, or partial refunds.
It is up to the client to set themselves realistic timescales for the production of graphic design and/or printed work. As well as weekends, national holidays, and the constraints of normal business hours of third parties, there are elements of the creative process, which cannot be fast-tracked (i.e. printing, etc.)
All graphic/web design projects will be completed within the timeframe agreed upon between Crystal Loves Design, LLC. and the client. Projects may be completed earlier or later, due to scheduling, delayed communication, added on design requirements, etc. Should the scope of the project expand, so will the deadline and the rates.
Communication between Crystal Loves Design, LLC. and the client may be done via email, telephone, and Google Hangout in some instances. If the client is not reachable by phone or email within 14 consecutive days, all payments are forfeited to Crystal Loves Design, LLC. and the project may be cancelled without notification.
Typos & Content Errors
It is the client’s responsibility to provide Crystal Loves Design, LLC with complete and final text and/or content prior to project start. Crystal Loves Design, LLC. is not responsible for typos or errors found beyond the designated revision rounds. Any typo corrections found after project completion can be done for an additional fee.
Domain registration and web hosting services are not included in the Crystal Loves Design web design fee. It is the client’s responsibility to purchase the domain and web hosting space.
You are authorizing Crystal Loves Design, LLC. to access your web hosting account, WordPress account, or any other accounts necessary for the purpose of installing a theme or fulfilling web design services. These account login names and passwords are completely private to the client and will not be not shared under any circumstances.
Concepts & Revisions
Crystal Loves Design, LLC. will provide up to three design concepts (where applicable). The clients will choose one concept to move forward with. At this time, Crystal Loves Design will provide up to three rounds of complimentary revisions. If the client is not satisfied with the design after the three rounds of complimentary revisions, Crystal Loves Design, LLC. can continue to additional revisions for an additional fee.
Web Design Support
Crystal Loves Design, LLC. is available for four weeks following the final installation of the client’s website for support. It is the client’s responsibility to notify Crystal Loves Design, LLC. of any support needed within this timeframe. Additional work requested after this timeframe can be completed for an additional fee.
Content & Backups
Crystal Loves Design, LLC. is not liable for any loss or damage to your blog or website content while installing your design, or any time before or after installation. It is the client’s responsibility to back up their website before and after the installation process.
Crystal Loves Design, LLC. does not guarantee to have the client’s design files backed up for any length of time. If for any reason the client’s web or blog design is lost or damaged, Crystal Loves Design, LLC. will fix or reinstall it for a fee if the files are available.
Print design items are delivered to the client via email as digital files. Crystal Loves Design, LLC can provide printing services via a third party for an additional fee.
Web Browser Compatibility
All web designs are tested and compatible with the latest versions of Google Chrome, Windows Internet Explorer, Mozilla Firefox, and Safari.
If any items of work, including original files and prints belonging to a client, are not collected after six months of the requested work being completed, Crystal Loves Design, LLC. reserve the right to dispose of such material.
Copyright & Attribution
The client will own any graphics and other visual elements that are created for their web design project. Crystal Loves Design, LLC. owns design proofs, CSS and other coding and will license it to you for use on that specific web project.
The client may not alter, copy, reproduce, trade or sell any designs for any commercial purpose without the consent of Crystal Loves Design, LLC. All rights to logos will be transferred to the client upon final payment and project completion.
Crystal Loves Design, LLC. reserves the right to display a “Designed by” line on applicable projects (i.e. flyers, posters, etc.).
Crystal Loves Design requires a link back to http://crystallovesdesign.com to be displayed at the bottom of the client’s website for the duration of the use of the design.
Crystal Loves Design, LLC. reserves the right to display and link to the client’s completed project on their website (http://crystallovesdesign.com), portfolio, and social media.
All design proofs not used or selected by the customer are owned by and copyrighted to Crystal Loves Design, LLC.
By commissioning Crystal Loves Design, LLC., you agree to the terms listed above.
These terms may be changed, amended, or altered in part, or in full, without warning by Crystal Loves Design, LLC. It is the responsibility of the client, and his/her staff, to read and understand these terms and conditions.